Lifeline Australia

This charity reports as part of the Lifeline Australia_acnc Group.

  • Public Benevolent Institution
  • Basic Religious Charity
  • Tax deductible (DGR)
  • Financial Report Consolidated

Key Information

Charity Status

Charity reporting is up to date.

Charity Size

VL

  • Extra Small (<$50k)
  • Small ($50k-$250k)
  • Medium ($250k-$1m)
  • Large ($1m-$10m)
  • Very Large ($10m-$100m)
  • Extra Large (>$100m)

Revenue $71.1m

Years in Operation

62 Years

Est. 1963

Operating State(s)

No reported operations

Overseas Operations

Not Operating Overseas

Number of Employees

171

Employees

1388

Volunteers

% Revenue from Govt.

73.5%

Revenue from Govt. ($52.3m)

Total Expenses

$68.6m

96.4% of Revenue

% Revenue from Donations

23.1%

Revenue from Donations ($16.4m)

Grants for Use in Aus.

$0.00

0% of Expenses

Grants for Use Outside Aus.

$0.00

0% of Expenses

% Employee Expenses

35.7%

Employee Expenses ($24.5m)

Who they help


Aboriginal Or Tsi
People From A CALD Background
Families
General Community In Australia
Pre Or Post Release Offenders
People In Rural/regional/remote Communities
Victims Of Crime

More Details

Basic Information

ABN

84081031263

ENTITY TYPE

Australian Public Company

Incorporation TYPE

Public Benevolent Institution

TAX CONCESSION STATUS
  • Endorsement date : 1 July 2000
  • Income Tax Exemption
  • GST Concession
  • FBT Rebate
  • FBT Exemption
DGR Status
  • DGR Item 1
Fundraising Status
  • Conducts fundraising
    Within ACT, NSW, NT, QLD, SA, TAS, VIC, WA
    Licence Number:
    ACT: 19000611.0, NSW: CFN/20370, QLD: CH1643, SA: CCP2605, TAS: F1A-219, VIC: FR0012124, WA: CC22417
Purpose statement

Lifeline Australia exists to ensure that no person in Australia has to face their darkest moments alone and are committed to empowering Australians to be suicide-safe through connection, compassion and hope, without judgement. For more than 60 years Lifeline Australia has provided vital and life-saving crisis support services nationally, today via telephone, text and online chat (7 days a week, 24 hours a day). Lifeline Australia additionally provides online self-help and support tools for those in crisis and a service finder for local health and community services all through our website www.lifeline.org.au. Lifeline Australia's 17 separately incorporated Member organisations operate 43 accredited Lifeline Centres across Australia. These centres deliver a range of valuable crisis support, community and suicide prevention services across Australia. Thanks to the tireless efforts of our Crisis Supporters and Volunteers, Lifeline answered almost 1.1million crisis support calls made to 13 11 14 in FY23. Lifeline additionally operates digital services 24 hours per day and 7 days per week, responding to 71,623 text requests for support and 71,327 online chat requests in FY23. Our Crisis Supporters also helped 139,614 people via Lifeline Australia s dedicated Natural Disaster Support Helpline, 13HELP. The first national 24/7 crisis support helpline for Aboriginal and Torres Strait Islander people funded by the Commonwealth Department of Health celebrated its first full year of operations in 2023. The vital service received 24,296 calls for the year to 30 June 2023. In addition, Lifeline Centres provide DV-alert - family and domestic violence frontline worker training. DV-alert conducted 368 workshops with 5,600 participants in FY23. Lifeline Australia actively engages in invaluable advocacy work, research and education in respect to mental health and suicide prevention.

FINANCIAL DATA
PEOPLE
PROGRAMS
DOWNLOAD REPORTS
SIMILAR CHARITIES

2023 Financial Data

2023 Revenue Breakdown

Total Revenue $71,145,380$71.1m

2023 Expenses Breakdown

Total Expenses $68,574,295$68.6m

Total Gross Income (incl. $676,500$676.5k of other income e.g. gains): $71,821,880$71.8m

LIFELINE AUSTRALIA have a net surplus of $3,247,585$3.2m

2023 Assets Breakdown

Total Assets $34,569,985 $34.6m

2023 Liabilities Breakdown

Total Liabilities $13,664,377$13.7m

LIFELINE AUSTRALIA have net assets of $20,905,608$20.9m

2023 People

Staff Costs

$24.5m

34.4% of Annual Revenue

Full Time Equivalent Employees

171

Average Expense per Employee

$155.7k

Full Time Employees

121

61% of Employees

Part Time Employees

49

25% of Employees

Casual Employees

27

14% of Employees

This organisation is supported by 1388 volunteers.

Classifications

2023 Programs

Lifeline Australia ran 8 program(s) in 2023

8 operated in Australia

Lifeline Australia exists to ensure that no person in Australia has to face their darkest moments alone and are committed to empowering Australians to be suicide-safe through connection, compassion and hope, without judgement. For more than 60 years Lifeline Australia has provided vital and life-saving crisis support services nationally, today via telephone, text and online chat (7 days a week, 24 hours a day). Lifeline Australia additionally provides online self-help and support tools for those in crisis and a service finder for local health and community services all through our website www.lifeline.org.au. Lifeline Australia's 17 separately incorporated Member organisations operate 43 accredited Lifeline Centres across Australia. These centres deliver a range of valuable crisis support, community and suicide prevention services across Australia. Thanks to the tireless efforts of our Crisis Supporters and Volunteers, Lifeline answered almost 1.1million crisis support calls made to 13 11 14 in FY23. Lifeline additionally operates digital services 24 hours per day and 7 days per week, responding to 71,623 text requests for support and 71,327 online chat requests in FY23. Our Crisis Supporters also helped 139,614 people via Lifeline Australia s dedicated Natural Disaster Support Helpline, 13HELP. The first national 24/7 crisis support helpline for Aboriginal and Torres Strait Islander people funded by the Commonwealth Department of Health celebrated its first full year of operations in 2023. The vital service received 24,296 calls for the year to 30 June 2023. In addition, Lifeline Centres provide DV-alert - family and domestic violence frontline worker training. DV-alert conducted 368 workshops with 5,600 participants in FY23. Lifeline Australia actively engages in invaluable advocacy work, research and education in respect to mental health and suicide prevention.

Program Details
  Domestic International    
Partnering on Research Programs (relating to Mental Health & Suicide Prevention)

Health and medical research

Program Beneficiaries: Program Locations: Overseas Operations: Operated Online  
General community in Australia Australia NA No
Community-based Services, Training & Programs

Mental healthcare

Program Beneficiaries: Program Locations: Overseas Operations: Operated Online  
General community in Australia Australia NA No
DV Alert

Domestic and family violence

Program Beneficiaries: Program Locations: Overseas Operations: Operated Online  
General community in Australia Australia NA No
Victims of crime (including family violence) Australia NA No
People from a culturally and linguistically diverse background Australia NA No
Aboriginal and Torres Strait Islander people Australia NA No
Families Australia NA No
Suicide Prevention & Crisis Support Services (13YARN)

Suicide crisis intervention

Program Beneficiaries: Program Locations: Overseas Operations: Operated Online  
Aboriginal and Torres Strait Islander people Australia NA No
Suicide Prevention & Crisis Support Services (phone, text and online chat)

Suicide crisis intervention

Program Beneficiaries: Program Locations: Overseas Operations: Operated Online  
General community in Australia Australia NA No
Advocacy (shaping public policy on mental health services & awareness)

Public policy

Program Beneficiaries: Program Locations: Overseas Operations: Operated Online  
General community in Australia Australia NA No
Support Toolkit

Health promotion

Program Beneficiaries: Program Locations: Overseas Operations: Operated Online  
General community in Australia NA No
Awareness Raising (mental health and wellbeing services)

Health promotion

Program Beneficiaries: Program Locations: Overseas Operations: Operated Online  
General community in Australia Australia NA No
Domestic
International
Partnering on Research Programs (relating to Mental Health & Suicide Prevention)

Health and medical research

Program Beneficiaries:

  • General community in Australia

PROGRAM LOCATIONS:

Australia

OVERSEAS OPERATIONS:

NA

Operated Online:

No

Community-based Services, Training & Programs

Mental healthcare

Program Beneficiaries:

  • General community in Australia

PROGRAM LOCATIONS:

Australia

OVERSEAS OPERATIONS:

NA

Operated Online:

No

DV Alert

Domestic and family violence

Program Beneficiaries:

  • General community in Australia
  • Victims of crime (including family violence)
  • People from a culturally and linguistically diverse background
  • Aboriginal and Torres Strait Islander people
  • Families

PROGRAM LOCATIONS:

Australia

OVERSEAS OPERATIONS:

NA

Operated Online:

No

Suicide Prevention & Crisis Support Services (13YARN)

Suicide crisis intervention

Program Beneficiaries:

  • Aboriginal and Torres Strait Islander people

PROGRAM LOCATIONS:

Australia

OVERSEAS OPERATIONS:

NA

Operated Online:

No

Suicide Prevention & Crisis Support Services (phone, text and online chat)

Suicide crisis intervention

Program Beneficiaries:

  • General community in Australia

PROGRAM LOCATIONS:

Australia

OVERSEAS OPERATIONS:

NA

Operated Online:

No

Advocacy (shaping public policy on mental health services & awareness)

Public policy

Program Beneficiaries:

  • General community in Australia

PROGRAM LOCATIONS:

Australia

OVERSEAS OPERATIONS:

NA

Operated Online:

No

Support Toolkit

Health promotion

Program Beneficiaries:

  • General community in Australia

PROGRAM LOCATIONS:

OVERSEAS OPERATIONS:

NA

Operated Online:

No

Awareness Raising (mental health and wellbeing services)

Health promotion

Program Beneficiaries:

  • General community in Australia

PROGRAM LOCATIONS:

Australia

OVERSEAS OPERATIONS:

NA

Operated Online:

No

Show all programs
Responsible People

We display the names and titles of the first 16 Responsible people for each charity. If you would like to see the remaining responsible people please visit the ACNC charity register.

Andrew David Moore

Role: Director

Colin Seery

Role: Other

Daniel Mainville

Role: Director

Donna Shkalla

Role: Director

Geoffrey Flynn

Role: Director

Linda O'farrell

Role: Director

Michelle Harpur

Role: Director

Philippa Guinevere Watson

Role: Director

Robert Hubbard

Role: Director

Sharon Ponniah

Role: Director

Steven Moylan

Role: Chairperson

Tony Windever

Role: Director

Travis Dillon

Role: Deputy Chairperson

Reports and Documents

Financial Reports
Governing Documents
Annual Reports
Annual Information Statements

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